There's no shipping — your download unlocks instantly on the confirmation page and stays available from My Purchases, so you can grab it again anytime.

Go to My Purchases from your account menu. Every paid order is listed there with a Download button next to each item.

Just try the Download button again from My Purchases; it starts a fresh download rather than resuming a broken one. If it keeps failing, contact us and we'll sort it out.

Yes — once purchased, you can re-download it from My Purchases as many times as you need on your own devices.

A single .zip containing the CLO3D .zprj project file plus its fabric, pattern, and texture assets — open it straight in CLO3D, no extra setup.

Our garment files are built for CLO3D. Check the product page for any version notes before you buy if you're on an older release.

Yes, within the terms of our license — see Download & Licensing for exactly what's allowed.

Use the "Forgot password" link on the sign-in page to get a reset link sent to your email.

All major credit and debit cards, processed securely through Stripe.

Since each purchase unlocks a digital file immediately, we don't offer refunds once a download has started. See Returns & Exchanges for the full details and what we can do if a file is broken or wrong.